Builders Warehouse USELESS over and over again

Builders Warehouse, What a useless collection of people under one brand. From staff in the branches having more interest in their personal conversations amongst themselves, to the pointless money waste of a national call centre. Even Massmart as the Umbrella company that cannot be bothered to answer their phone. For any business that wants to know how NOT to deliver customer service, your role models and Lecturers are in these buildings.