Builders Warehouse - Time wasters and *****s

Long story short:

09/12/20 - Placed order and received payment confirmation. Order confirmed for 14/12/20

14/12/20 - No delivery.

17/12/20 - Sent email cancelling order and asking for refund(early morning). Receive online order 3hours later Tried to deliver but already asked for refund and very irritated. Credit note received later the afternoon. 18/12/20 - Another credit note and a response from a Rep. 21/12/20 - Sent details requested after weekend past. 24/12/20 - Received response below:

"Thank you for your request.

We have sent this request to the account department as soon as we have feedback regarding the refund and they will notify you."

30/12/20 - No refund received and no time to complete project as I start work next week again.