ZK
Zainu K
1 reviews | Active since Sept 2014
02 May 2019, 18:51
Builders warehouse the glen
I received very bad service from the contracting department. I went to the department to buy a bag of sand for my sons school project which I didn’t end up getting because the staff kept on sending me to different tills because they refused to assist and didn’t get what I came for. The last response I got from two men who were at the counter was that they don’t work for builderswares.
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Builders Warehouse's replyOfficial
04 May 2019, 16:04Hi Zainu,
Thank you for reaching out to me regarding your experience at our Glen Eagle store.
I am sorry that this has happened to you and can assure you that this shouldn't happen to any of our customers.
I can understand your frustration because you needed the sand for your son's school project and to be sent to different tills without any assistance is unacceptable.
Please leave this with me and I will have the matter dealt with.
If there is anything I can help you with, please feel free to let me know.
Regards,
Athena
Thank you for reaching out to me regarding your experience at our Glen Eagle store.
I am sorry that this has happened to you and can assure you that this shouldn't happen to any of our customers.
I can understand your frustration because you needed the sand for your son's school project and to be sent to different tills without any assistance is unacceptable.
Please leave this with me and I will have the matter dealt with.
If there is anything I can help you with, please feel free to let me know.
Regards,
Athena
Builders Warehouse's reply04 May 2019, 16:04
Official
Hi Zainu,
Thank you for reaching out to me regarding your experience at our Glen Eagle store.
I am sorry that this has happened to you and can assure you that this shouldn't happen to any of our customers.
I can understand your frustration because you needed the sand for your son's school project and to be sent to different tills without any assistance is unacceptable.
Please leave this with me and I will have the matter dealt with.
If there is anything I can help you with, please feel free to let me know.
Regards,
Athena
Thank you for reaching out to me regarding your experience at our Glen Eagle store.
I am sorry that this has happened to you and can assure you that this shouldn't happen to any of our customers.
I can understand your frustration because you needed the sand for your son's school project and to be sent to different tills without any assistance is unacceptable.
Please leave this with me and I will have the matter dealt with.
If there is anything I can help you with, please feel free to let me know.
Regards,
Athena