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avesh T
1 reviews | Active since Aug 2014
25 Mar 2025, 07:22
Builders Warehouse The Crescent Umhlanga beware of buying from this store
Hi, I bought a JoJo Centrifugal Water Pressure Pump .75kw on 6 March 2025. It has stopped working and was making a loud noise. I sent it to the store at The Crescent in Umhlanga. They tested it and its not comimg on at all. I was hoping that they would replace it immediately instead they gave me a repair note. I have to now wait 21 days while my neigbourhood does not n\have water. What a disappointment. I will not be buying from this store again. The service is bad. I think they need to relook at their policies.
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Replies (8)aT
avesh T's updateReviewer Update
25 Mar 2025, 08:26Hi Sir , unfortunately you are not getting the point. I paid R3000 for this equipment. This equipment is fairly new. This should have been replaced immediately. My neighbourhood does not have water. I thought buying from your company i was buying a good product. Can i obtain a refund for my purchase so that i can buy from a reputable company that pays attention to customer service. your reponse is very vague. Very disappointed.
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avesh T's update25 Mar 2025, 08:26
Reviewer Update
Hi Sir , unfortunately you are not getting the point. I paid R3000 for this equipment. This equipment is fairly new. This should have been replaced immediately. My neighbourhood does not have water. I thought buying from your company i was buying a good product. Can i obtain a refund for my purchase so that i can buy from a reputable company that pays attention to customer service. your reponse is very vague. Very disappointed.
Builders Warehouse's replyOfficial
25 Mar 2025, 08:55Hi Avesh,
Once the product has been used for more than 7 days our stores send it off for assessment so that we can find out what the problem is and have it fixed.
You need to speak to the manager directly regarding the refund, however, they will need to assess the item first to make a decision. SR
Once the product has been used for more than 7 days our stores send it off for assessment so that we can find out what the problem is and have it fixed.
You need to speak to the manager directly regarding the refund, however, they will need to assess the item first to make a decision. SR
Builders Warehouse's reply25 Mar 2025, 08:55
Official
Hi Avesh,
Once the product has been used for more than 7 days our stores send it off for assessment so that we can find out what the problem is and have it fixed.
You need to speak to the manager directly regarding the refund, however, they will need to assess the item first to make a decision. SR
Once the product has been used for more than 7 days our stores send it off for assessment so that we can find out what the problem is and have it fixed.
You need to speak to the manager directly regarding the refund, however, they will need to assess the item first to make a decision. SR
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avesh T's updateReviewer Update
25 Mar 2025, 10:04Hi
Please send me the Managers contact number.
Please send me the Managers contact number.
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avesh T's update25 Mar 2025, 10:04
Reviewer Update
Hi
Please send me the Managers contact number.
Please send me the Managers contact number.
Builders Warehouse's replyOfficial
25 Mar 2025, 10:28HI, we don't have direct lines, however, you can contact the call center and one of our agents will direct you. SR
Builders Warehouse's reply25 Mar 2025, 10:28
Official
HI, we don't have direct lines, however, you can contact the call center and one of our agents will direct you. SR
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avesh T's updateReviewer Update
25 Mar 2025, 12:27I WILL NOT SUPPORT YOUR COMPANY GOING FORWARD FOR ALL YOUR PATHETIC RESPONSES TO MY QUERIES ABOVE . YOU DID NOT HELP IN ANY WAY WITH NO RESOLUTION.
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avesh T's update25 Mar 2025, 12:27
Reviewer Update
I WILL NOT SUPPORT YOUR COMPANY GOING FORWARD FOR ALL YOUR PATHETIC RESPONSES TO MY QUERIES ABOVE . YOU DID NOT HELP IN ANY WAY WITH NO RESOLUTION.
Builders Warehouse's replyOfficial
25 Mar 2025, 12:29Hi Avesh,
I have advised that that is our process and policy, and that the item needs to be taken for an assessment before any decisions can be made. SR
I have advised that that is our process and policy, and that the item needs to be taken for an assessment before any decisions can be made. SR
Builders Warehouse's reply25 Mar 2025, 12:29
Official
Hi Avesh,
I have advised that that is our process and policy, and that the item needs to be taken for an assessment before any decisions can be made. SR
I have advised that that is our process and policy, and that the item needs to be taken for an assessment before any decisions can be made. SR
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avesh T's updateReviewer Update
25 Mar 2025, 12:38CAN YOU ESCALATE THIS REPAIR AS URGENT , WE DONT HAVE WATER
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avesh T's update25 Mar 2025, 12:38
Reviewer Update
CAN YOU ESCALATE THIS REPAIR AS URGENT , WE DONT HAVE WATER
Builders Warehouse's replyOfficial
25 Mar 2025, 13:07I will escalate it for you. SR
Builders Warehouse's reply25 Mar 2025, 13:07
Official
I will escalate it for you. SR