Builders Warehouse - Terrible Service

Item: Builders Warehouse
Rating: 1
Author: Anonymous A

I have never had any bad experiences with Builders Warehouse, but at this stage, this one terrible experience tops all the good ones. The Customer Service received from your building supplies section has been shocking and disgusting. Delivery is not on time, staff never get back to you and then when the delivery arrives, they refuse to unload the goods! The truck stayed in my yard for more than 30min before anything was done.

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Replies (1)

Builders Warehouse's replyOfficial

19 Aug 2020, 11:06

Hi,

Thanks for your feedback.

I'm really sorry to hear the above, none of our customers deserve this experience. We always strive to give great service, this is very concerning.

Please share the following details and I'll make sure we address this immediately:

- Full Name
- Email and contact number
- Which Builders store
- Who you last spoke to

Kindly note that this needs to be sent on a private reply for me to view the details.

Thanks for making me aware of your concerns, looking forward to your private reply.

Regards,
Joshua

Builders Warehouse's reply19 Aug 2020, 11:06

Official