AG
Adrian G

1 reviews | Active since Mar 2009

29 Dec 2024, 16:37

Builders Warehouse - surly, ******** staff. No more custom from me.

Disinterested staff more concerned with reading messages on their smartphones than offering any kind of assistance. When someone reluctantly offers to help, it is clear that they have zero product knowledge. When customer tries to provide more clarity on their needs, assistant becomes argumantative, defending their ignorance. Shocking customer relations! Service at the tills even worse.

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply30 Dec 2024, 08:34
Official
Hi Adrian,

Thank you for bringing this to my attention.

I'm sorry for the experience you've had and the service you received.

I will have this matter escalated for you and I will keep you updated.

Kind Regards
SM.