1 reviews | Active since Dec 2023
Builders Warehouse Sunningdale PATHETIC SERVICE
Today , I had the worst experience with Builders Warehouse Sunningdale Tableview I purchased 2 X 5ltr Cans of Plascon Velvalglo White at R999 per 5ltr. Yesterday I was short and went to purchase another 5ltr of the exact same paint , colour brand everything exactly as is on the previous 2 X 5ltrs I bought, it states on the label WHITE , when we opened the tin this morning, the paint is black , I am furious, I called immediately, they didn't answer so I called the call centre and they transferred me to the Sunningdale shop , I spoke to them and explained , the Manager is Xoliswa at the paint section. They apologized and I asked if they have white in stock and they said yes they do. I was unable to go in myself and sent the painter to return that for the correct one as confirmed when I called. He got there only to be informed by the Manager they do not have stock of the white and apologized for the error on the packaging from Plascon. So this has now cost me 2 trips , no paint and a day's pay to the painters , in total it cost me almost more than the paint itself. I called them when the painter came without the paint on *** about 15 times and they cut my call every single time I called the call centre again and they managed to get the Manager , Xoliswa to call me back , she apologized again and said they are sorry it's the suppliers fault. They refunded the R999 I paid for the paint which they had to BUT taking 2 trips to there store and paying the painters has cost me R840.00 IN TOTAL that I am having to pay for their BAD SERVICE AND SUPPLYING THE WRONG COLOUR THIS IS BAD SERVICE FROM THE WORD GO AND FINANCIALLY I HAVE SUFFER , NO , THIS IS YOUR INCOMPETENCE, NOT CHECKING PROPERLY , THE FIRST AND SECOND TIME I TRUST YOU CAN RECTIFY THIS MISTAKE AND to everyone out there purchasing from Builders Warehouse, please open your purchase and check before you leave , if it says white , it could be black or any other colour , if it says 20cm it could be something else.... in the times we live we cannot afford to lose money this way , it's unacceptable My painters are now not able to finish my job as they have other customers to attend to as from Monday 11th December, this is another challenge I have to face as a result of YOUR MISTAKE AND BAD SERVICE
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll escalate this to ensure that the necessary steps are taken to better the experience for you.
Regards,
NS.
Thank you for bringing this to our attention and I do apologise for the unpleasant experience you've had.
I'll escalate this to ensure that the necessary steps are taken to better the experience for you.
Regards,
NS.
