Builders warehouse Sunnigdale disgusted service

Builders Warehouse Management, Sunnigdale

I am writing to express my severe frustration and disappointment with the abysmal service I received at your Sunningdale branch.

I initially visited the store on August 27, 2024, to place an order for boards to be cut. I was told to return the next day for the quote and payment. On August 28, after checking the revised quote, I found items missing and had to return later that day to get an amended quote. I made the payment that day and was assured the boards would be ready by Monday, September 2, 2024, at the latest.

After several phone calls, I was informed that my boards would arrive on September 4, 2024, at 12:00 PM. Not only did I receive no update on the delay, but I was also informed later that I had unpaid items, despite them being on the amended quote. I had to return to the store, where I was overcharged R400 for delivery.

When the boards finally arrived on September 5, 2024, they were incomplete, with missing boards and 10 boards not edged. I had to return to the store again to fix these issues. The store’s management was unhelpful, passing blame and offering only free delivery for a location a mere 5 minutes away.

I spent over R15,000 and faced numerous delays, errors, and poor service. The way your store handled this situation was unacceptable. The managers I dealt with—Clifford, Sharon, and others—failed to take responsibility or provide solutions. I will not recommend Builders Warehouse Sunningdale to anyone and will seek alternatives in the future, even if it means paying more.

This level of service is utterly disgraceful.