1 reviews | Active since Jun 2017
Builders Warehouse South Africa VERY BAD!!!!!!!
<p>Builders Warehouse is a HORRIBLE company to do business with. Nobody EVER wants to assist you. To go to the store is a torturing experience, because nobody are willing to work. And I don't feel welcome there. I live in Secunda and that branch is shocking. Today alone, I have been struggling for 2 hours straight to get someone to assist me with a door product on the phone because to go to the shop was unsuccessful. First I phoned the number on the main website. Oh it is not working. Then I started phoning stores from the list...I stopped trying at store nr 10. No store has a manager available. No store could assist me. Each and every store just put me on hold. What a waste of time and money. I will NEVER EVER support them again. I would rather support the BEST store in town - TIMBERCITY</p>
Good Morning Ina,
Thank you for your feedback.
I’m sorry for the poor experience you’ve had when visiting our Secunda store. This is certainly not the type of service you can expect from us.
I’ve escalated this matter for store management to look into and corrective measures to be put in place.
Once feedback is received I will get back to you.
Regards,
Natalie Adams
Customer Contact Centre Agent
Good Morning Ina,
Thank you for your feedback.
I’m sorry for the poor experience you’ve had when visiting our Secunda store. This is certainly not the type of service you can expect from us.
I’ve escalated this matter for store management to look into and corrective measures to be put in place.
Once feedback is received I will get back to you.
Regards,
Natalie Adams
Customer Contact Centre Agent