Builders Warehouse Somerset West worse shop ever!!

Builders Warehouse Somerset west. The worse customer service ever. Have spend loads of money over the last 15 years, but i will never ever go back. Bought a gas burner for our stove. Wasnt working and is bent. All i got was you need a SOS certificate before they will replace it. I connected it first before i was going to get somebody to install it! But it didnt work and is bent!! Shocking service!!!!!