AS
Amy S

1 reviews | Active since Mar 2018

26 Mar 2018, 09:35

Builders Warehouse **** service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

What a F*%^ing disappointment BUILDERS WAREHOUSE STRUBENSVALLEY. You pay for material and get promised delivery by 8am !!!!!! NOTHING NOTHING , you cant talk to the branch that's given you the **** service ...... you have to go through a call center that doesn't know what is going on. They put you on hold for 10 to 15 minutes , cut your call after the hold part and don't even call back. I PAID and placed my order last week on Thursday already and was promised the delivery by Friday , Friday came and gone with endless calls on my account to the call center etc and still no delivery by the end of the day. Promised that it would be done by 8am today STILLLLLLLLL NOTHINGGGGG!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

HOW CAN YOU BUILDERS TREAT PAYING CUSTOMERS LIKE THIS???????????? The one star rating that's here should be a minus 100000

0
Replies (3)
Builders Warehouse
Builders Warehouse's reply26 Mar 2018, 09:58
Official

Hi Amy,

Thank you for your feedback.

I'm sorry that you've not received your delivery, and I can understand your frustration and disappointment.

This is certainly not the type of service we would want you to have.

I've sent your details to our Strubens Valley store and I'll follow up with the relevant department, and revert back to you.

Regards,

Ivor

AS
Amy S's update26 Mar 2018, 12:00
Reviewer Update
Hi Ivor, Thank you for the response. The branch manager has been in contact with me and i trust the service will improve. I am just sorry that it had to come down to such a complaint to get service. Regards Amy
Builders Warehouse
Builders Warehouse's reply06 Apr 2018, 13:36
Official

Hi Amy,

I'm sorry for the delay in response.

I appreciate you getting back to me.

Rest assured our customer service will be looked into and the proper measures taken to ensure you have an exceltional experience in future.

Regards
Suhayfa Gabriels