Builders Warehouse: Service That Breaks Before You Build

If I could give Builders Warehouse Online less than 1 star I would.

I placed an online order with Builders Warehouse on Friday, 28th November. At the end of the transaction their system indicated that my payment did not go through, however, this transaction shows as pending on my credit card.

I sent several emails to the Builders Warehouse contact centre at ***. Every response I received was from a different consultant, requesting that I forward a PDF version of the payment. I am only able to forward a screen shot, the bank does not provide a PDF version of a payment made online.

This continued the entire weekend, yesterday, and today.

My bank has confirmed (which I have in writing) that Builders Warehouse is holding onto my payment. I have spent hours in mails and calls to no avail. On top of this, I was met with rudeness by the consultants, one I think was named Jocelyn.

I am busy with a building project and urgently need the materials. I cannot, however, pay for this order for a second time.

This is my first online experience with Builders Warehouse, and it has been **********!! The idea of online shopping is convenience, this has been so inconvenient and is still not resolved.

Never, ever, ever, ever again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!