Builders Warehouse - service dissatisfaction

<p>Dissatisfacion and dissapointment with Builders Warehouse ..Roodepoort, Allan’s Nek, c/o Hendrik Potgieter, Gauteng</p> <p>We Maria Temba & Thomas and have never had the experience of being a unhappy customer. When I went to Builders Warehouse for the first time in my life I was impressed with the shop and what there was available all under one roof. Unfortunately my opinion changed after payment was made for the goods I bought.</p> <p>Below is my experience of Builders Ware house bad service and non-existent professionalism.</p> <p>· While in store a salesman, Vusi came to assist me. I showed him the tile we liked and he went to check if they have stock. He returned after a few hours telling me that they do have 8 boxes after which I requested a quote for the tiles, grout etc. </p> <p>· I was satisfied and happy to pay the quote and told him that I would collect the next day, which he confirmed, being no problem.</p> <p>· I took time off the next day from work to collect the tiles. I was sent from pillar to post and when I enquired what the problem was the man at dispatched informed me that they had not stock of the tile.</p> <p>· I was very upset since I took time off from work and I was assured the previous day that they did have stock.</p> <p>· One of the salesman tried to console me, took my receipt and tried to assist me but to no avail. When I requested a refund they did not try and convince me to wait – still no good service - I left the after closing time at 19h00 with no solution.</p> <p>· The following day a received a call from Charles Mda apologising for the problem and assured me that He will take this further and refer it to his manager.</p> <p>· The manager Mahomed phoned me and I explained the whole story to him again after which he promised to sort out the problem. I was then happy and under the impression all is sorted out.</p> <p>· On the 12th of January Mohammed phoned me to let me know that I can collect my tiles. I asked him to keep it to Saturday, since I was not able to collect it then. He told me to ask for Vusi since he will not be working on Saturday.</p> <p>· On Saturday when asking for Vusi, I was told that he was not available (he was probably embarrassed for selling items to a customer that did not exist). Sibusiso was trying to help us and just before we left Vusi arrived with the Manger, Joe Keddy who was not professional at all.</p> <p>· Joe was not just unhelpful, he didn’t even try and help – he could have tried to contact Mohammed or someone to try and solve the problem. This is not what I suspected from a manager</p> <p>· I was then told that my tiles were sold to another customer after whom I left the store very angry.</p> <p>· I contacted Builders Warehouse Head Office to report my problem and they promised to sort this out</p> <p>· On the 16th January Sibusiso contacted me to let me know once again that the tiles are in store. I told them that I will collect on the 19th.January.</p> <p>· When arriving there on the 19th I bought the tiles again. </p> <p>· We met Mohamed’s superior, Donavan who listened to my story and told that has requested Mohamed to deliver the tiles to me on Thursday.</p> <p>· Mohamed told me that he could not deliver on Thursday but would deliver on Friday. Nothing was delivered on Friday only eventually on Saturday 21st January– bad service again.</p> <p>· The boxes the tiles were in were wet and when opening it found that there were broken tiles as well.</p> <p>What happened to Builders Warehouse motto of being loyal to customers and giving good service? I really would not recommend anyone to buy from this store ever.</p> <p> </p>