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Che-Kai Yang

1 reviews | Active since Mar 2009

28 Feb 2019, 17:46

Builders Warehouse seriously need a new CS manager.

Service has certainly gone straight down the drain @ Kempton Park, no one cares!! To think it used to be ok here.

Asked politely, started with a hello..... keep looking at PC screen, ignore.... Asked again, ....... same

Asked someone else at cashier who has been talking to another store attendant for the same assistance ...... ignore you at first, then say "go to counter" thereafter, continue talking to same store attendant.

YUP, my life must be so boring, I must have such low self esteem to put myself through the same again at counter.

Me walks away... NEVER AGAIN!!!

Good luck builders, I will rather pay the people @ Leroy Merlin to deliver my stuff.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply01 Mar 2019, 09:35
Official
Hi Che-Kai Y, 

Thank you for bringing your concerns to us. 

I'm sorry for the service you've experienced at our Kempton Park store. 

This is certainly not what we want our customers to experience when visiting our stores and find that you've been treated this way doesn't sit well with me as we at Builders strive to make sure that all customers are assisted in the best way possible. 

I will inform our team of this to ensure we rectify these behaviours to better our customer experience. 

Kindly note that I will contact you regarding this matter. 

Regards,
Athena