MN
Marthinus N
1 reviews | Active since Nov 2019
17 Dec 2019, 17:04
BUILDERS WAREHOUSE SECUNDA's CONTINUED INCOMPETENCE
Builders Warehouse- More evidence to avoid buying anything from Builders Warehouse. It seems you are guaranteed to receive the wrong product, if you will receive it at all. I ordered 480 Marley Double Roman Tiles which was supposed to be delivered on the 12 December 2019. Order No. a*** was mentioned as urgent as I had to complete the work this week (today is 18 December 2019). My builders visited builders several times since the 12th. The product I ordered (409379) looks TOTALLY different from the product shown in the on-line catalog (as they told my builder) - and I still did not received it. What should I do???. Just keep on warning potential buyers and refrain from buying from builders ever again!
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Builders Warehouse's replyOfficial
17 Dec 2019, 17:15Hi Marthinus,
Thanks for your feedback.
I am really sorry to hear the above, this is not the kind of experience we want our customers to encounter.
I tried calling you earlier to gain more insight into the differences between the tile you ordered and what was expected. I will address the concerns you've communicated with my team immediately, please note that I will remain in contact with you regarding the way forward. I will also ensure that this gets looked into with our website team to ensure that we improve our online services.
Thank you for making us aware of this, I look forward to resolving this for you as promptly as possible.
Sincere regards,
Josh
Thanks for your feedback.
I am really sorry to hear the above, this is not the kind of experience we want our customers to encounter.
I tried calling you earlier to gain more insight into the differences between the tile you ordered and what was expected. I will address the concerns you've communicated with my team immediately, please note that I will remain in contact with you regarding the way forward. I will also ensure that this gets looked into with our website team to ensure that we improve our online services.
Thank you for making us aware of this, I look forward to resolving this for you as promptly as possible.
Sincere regards,
Josh
Builders Warehouse's reply17 Dec 2019, 17:15
Official
Hi Marthinus,
Thanks for your feedback.
I am really sorry to hear the above, this is not the kind of experience we want our customers to encounter.
I tried calling you earlier to gain more insight into the differences between the tile you ordered and what was expected. I will address the concerns you've communicated with my team immediately, please note that I will remain in contact with you regarding the way forward. I will also ensure that this gets looked into with our website team to ensure that we improve our online services.
Thank you for making us aware of this, I look forward to resolving this for you as promptly as possible.
Sincere regards,
Josh
Thanks for your feedback.
I am really sorry to hear the above, this is not the kind of experience we want our customers to encounter.
I tried calling you earlier to gain more insight into the differences between the tile you ordered and what was expected. I will address the concerns you've communicated with my team immediately, please note that I will remain in contact with you regarding the way forward. I will also ensure that this gets looked into with our website team to ensure that we improve our online services.
Thank you for making us aware of this, I look forward to resolving this for you as promptly as possible.
Sincere regards,
Josh