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Nerusha N

1 reviews | Active since Jul 2020

13 Jul 2020, 11:17

Builders warehouse Secunda

Bought 2 split air-conditioning units from Builders Warehouse Secunda, used Builder's preferred installers. Their installation was untidy and incomplete. Had laid a complaint so the installers came out to install it properly. Both machines worked for a month and then ran out of gas. Had them out again, they refilled the machines and after a month it stopped working again. They sent a different supplier to investigate the problem. A month later they sent another team to "fix" the problem and that fix also lasted a month. Put in another complaint... and nothing has been done since. Now my guarantee has expired and I still have 2 air-conditioning units worth R18 000 that are now being used as ornaments.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply13 Jul 2020, 12:26
Official
Hi Nerusha,

Thanks for your feedback.

I'm ever so sorry to hear the above, this is unacceptable. I want to assure you that we take careful consideration when selecting which brands we sell in all our branches nationwide. This is concerning and needs to be addressed immediately.

Please share your full name, email and contact details with me on a pirate reply. I'll make sure we have a look into this matter and have this resolved as promptly as possible.

Looking forward to your private reply.

Regards,
Joshua