SS
Shocked S

1 reviews | Active since Feb 2017

06 Feb 2017, 10:13

Builders Warehouse Rustenburg - ***IST!!!

<p>This weekend I was disgusted by the so called behaviour Builders warehouse accepts from their loyal employees. I was firstly sent from one rude person to the next each laughing and not bothering to actually assist me. When I finally found the the Billing counter again with THREE men sitting on their rear ends, they each spent ten minutes making jokes about how I was a young women didn't know the difference in cement. I eventually turned to the most hilarious clown and told him I do not think he being very respectful, he laughed me off. The manager for this place was nowhere to be found nor did anyone help to locate him. By the time I had finally bought my cement and found how to get it MYSELF it was well over an hour later. This is the most DISGUSTING shop I have been to, to treat anyone so poorly and then make it worse treat a woman like a dog because she is trying to DYI. My apologies builders I did not realise my gender was still a problem in 2017. </p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply06 Feb 2017, 15:27
Official

Good Afternoon,

I’m sorry to hear about your recent experience that you received at our Rustenburg branch.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Regards,
Labeeqah Mallie
Customer Service Agent

Best regards,