1 reviews | Active since Dec 2019
Builders warehouse Rossburgh arrogant
Bought roof sealer that was wrong colour didn’t not opened it took wrong shade as compared to previous purchase only noticed when home and Seen label on finished container I had. Took back next day with till slip showed security and was told to take to help desk which I did, one costumer already was waiting and no staff member at counter. A short while later lady arrived tried to help customer that had been waiting by telling him to leave his return and slip at counter and come back as she was waiting someone to assist. Then I had to call her over to assist me but same issue come back to leave product. I when back later and she requested till slip I was sure I had left it with her but this is where it all came apart for the store and it’s so called manager. A simple swop of item became an inquest and the manager telling me he needed till slip as SARS needed proof. Please pull the other one I purchased product using credit card Proof of transaction all they had to do was help as I was at the help desk instead they wanted to review security cameras to see what happens to till slip. The point here if I had been assisted when I first walked up to the help desk and not have had to come back later slip would have not been misplaced. So who offered poor service builders and who wanted to make out this was a SARS issue all sorts of bull to try belittle customer shame on your dum ass the manager who should manage the store so you are helped fist time and none of this would have been an issue. Will Never got to builders Rossburgh again arrogant manager useless staff.
I tried calling you now but got your voicemail.
I'm sorry that you weren't able to exchange your item and for the overall service received.
I have escalated the matter and will revert soonest.
Kind Regards
Kurt
I tried calling you now but got your voicemail.
I'm sorry that you weren't able to exchange your item and for the overall service received.
I have escalated the matter and will revert soonest.
Kind Regards
Kurt
I was not claiming that I was not able to exchange item it was an issue of poor service.
The issue of the inquest that needed to be conducted to facilitate the exchange and the mangers reasoning for it.
The issue was the managers interacting with a member of the public with no knowledge of their background of subject matter.
He was making remarks that showed the belief of superiority and willingness to try belittle customers.
Perhaps basic customer experience goals would work better by ensuring all key posts in store are filled with staff at all times insuring they have been given necessary resources and training to deal with customer expectations.
The manager should be putting more efforts on the above foundation instead of trying to show off his “belief” of what SARS requires absolutely no need for that part of engagement.
I was not claiming that I was not able to exchange item it was an issue of poor service.
The issue of the inquest that needed to be conducted to facilitate the exchange and the mangers reasoning for it.
The issue was the managers interacting with a member of the public with no knowledge of their background of subject matter.
He was making remarks that showed the belief of superiority and willingness to try belittle customers.
Perhaps basic customer experience goals would work better by ensuring all key posts in store are filled with staff at all times insuring they have been given necessary resources and training to deal with customer expectations.
The manager should be putting more efforts on the above foundation instead of trying to show off his “belief” of what SARS requires absolutely no need for that part of engagement.