Builders' Warehouse Rivonia

My home has been tiled with the same travertine tile throughout it. I have googled the tile and it shows that it is available at certain Builders' Express and Warehouse Outlets. First, I went to Builders' Express in Craighall who told me that I should go to Builders' Warehouse in Bryanston as they sold tiles. I went there. They sent me to the tile department but there was nobody working in that department and the other staff told me they didn't know about those tiles. They said that Rivonia is a bigger branch and I should go there.

I went there this morning with the exact tile. The sales consultant in the tile department measured the tile and sold me 20. I paid for them and was then told to go to collections where I waited for 45 minutes because there was nobody working in the tile despatch area. When I complained my tiles arrived and they were 6cm's smaller than the tile that I had brought to the consultant. They then took an additional 30 minutes to try and locate the tile only to tell me they didn't have it and that I should try other branches.

I went to get a refund and it took another 30 minutes to find a manager to credit me and sort out the payment. All of this for nothing. I am still looking for these tiles. I have contacted Builders' Warehouse head office and am hoping they can assist me. Really it was like going to the Department of Home Affairs, absolutely frustrating with no success.