RG
Ronel G
1 reviews | Active since Jul 2011
03 Jul 2020, 16:15
Builders Warehouse - rather go to Chamberlains!
Absolutely disgusted with lack of service received from Builders Warehouse. Order was placed on 24 June 2020 and delivery was scheduled for 1 July 2020. I received no communication from Builders to suggest that there might be a delay on the order. After numerous phone calls and emails I was promised that delivery will be made today (3 July 2020). Still no response or feedback from Builders. Unable to reach anyone at the local store - number just rings and customer service is not helpful and keeps making promises not kept.
Helpful (0)
Replies (2)0
Replies (2)
Builders Warehouse's replyOfficial
04 Jul 2020, 17:26Hi Ronel,
Thanks for your feedback.
I'm really sorry to hear the above mentioned, this is not the kind of experience we want any of our customers to have. I'm sorry for all the inconvenience caused, please allow us an opportunity to help and address this immediately.
Could you kindly send me the following on a private reply:
- Order number
- Email and contact number
- Who you last spoke to in-store
Thanks for making us aware of your experience, looking forward to your response to further assist:
Regards,
Joshua
Thanks for your feedback.
I'm really sorry to hear the above mentioned, this is not the kind of experience we want any of our customers to have. I'm sorry for all the inconvenience caused, please allow us an opportunity to help and address this immediately.
Could you kindly send me the following on a private reply:
- Order number
- Email and contact number
- Who you last spoke to in-store
Thanks for making us aware of your experience, looking forward to your response to further assist:
Regards,
Joshua
Builders Warehouse's reply04 Jul 2020, 17:26
Official
Hi Ronel,
Thanks for your feedback.
I'm really sorry to hear the above mentioned, this is not the kind of experience we want any of our customers to have. I'm sorry for all the inconvenience caused, please allow us an opportunity to help and address this immediately.
Could you kindly send me the following on a private reply:
- Order number
- Email and contact number
- Who you last spoke to in-store
Thanks for making us aware of your experience, looking forward to your response to further assist:
Regards,
Joshua
Thanks for your feedback.
I'm really sorry to hear the above mentioned, this is not the kind of experience we want any of our customers to have. I'm sorry for all the inconvenience caused, please allow us an opportunity to help and address this immediately.
Could you kindly send me the following on a private reply:
- Order number
- Email and contact number
- Who you last spoke to in-store
Thanks for making us aware of your experience, looking forward to your response to further assist:
Regards,
Joshua
RG
Ronel G's updateReviewer Update
08 Sept 2020, 14:03After numerous phone calls and waiting an entire month for my delivery I am now struggling to get the invoice from Builders. Order was paid for 24 June 2020, it is now 8 September 2020. Your staff members are rude and ***********. I will never buy anything from Builders Warehouse every again, regardless of how much discount you offer me in your feeble attempt to retain any customers.
RG
Ronel G's update08 Sept 2020, 14:03
Reviewer Update
After numerous phone calls and waiting an entire month for my delivery I am now struggling to get the invoice from Builders. Order was paid for 24 June 2020, it is now 8 September 2020. Your staff members are rude and ***********. I will never buy anything from Builders Warehouse every again, regardless of how much discount you offer me in your feeble attempt to retain any customers.