Builders Warehouse price match is a **** to entice clients but not honour the principle of price match

Builders Price match is a ****. On Tue 14th April 2026 at around 5.45pm just before store closing at Parow builders warehouse the following poor customer service transpired.

Below staff and management refused to honour price match

Their reasons

1. They have to have a formal quotation from the competitor. My issue here is why would I take the effort to drive to the competitor to bring back a quotation to builders just I match the price. This makes absolutely no sense.

I then proceeded to show them the price on Makro on Google. As well as Bob Shop and Leroy Merlain. They still refused to honour the price match saying they still needed the formal quotation and they do not consider online prices. They also do not consider prices at competitors of the product is on promotion. I stated that if u received a quotation from a retailer they would not indicate whether it's a promo item or not. Seems builders just does not want to honour the price match. They know they are more expensive than any retailer and that's why they are looking for ways to get out of honoring the price match. The principle should be simple. Is the item cheaper anywhere else and at the competitors. Yes or No. Then builder should just match the price. The staff an management were clearly uninterested and not willing to accomodate me as the client. If any other electrical store was open at the time I would not have bothered going to buy my electrical components at builders.

I've proved multiple retailers had the exact same products at a lower price and I was refused and told that I may go ahead and notify the head office after saying I'm not satisfied with how their policy is being app****. I ad two items I requested price match on and had the evidence. Shopping at builders will be at your own EXPENSIVE foolishness and Peril. The one sales assistant in electrical and plumbing department told me they will not price match cos they know they are the only ones open especially over weekends they trade the latest basically implying because of the hours of trade they are allowed to exploit customers on price an we must just accept it. I ended up spending almost R1500 on one CBI earth leakage and 1 CBI surge arrestor which both wouldve cost me just around R1000 for the exact same items at their competitors.