Builder's Warehouse - Poor Service

Item: Builders Warehouse
Rating: 1
Author: Maghdie S

I order something online; they promised to deliver in 2-5 days. On7th day I called their Contact Centre; they promised to inform the "complaints person who will contact me". Nothing happened, so I called the Call Centre a second time....same thing. TERRIBLE SERVICE FROM BUIILDER'S WAREHOUSE !!

Helpful (0)

Replies (3)

Builders Warehouse's replyOfficial

05 Dec 2025, 15:23

Hi Maghdie,

Thank you for contacting us.

I'm sorry for the service you've received.

We strive to make all our customers' experiences pleasant, and I'm sorry this was not the case with you.

This has been escalated, and our team are working to resolve this matter.

We will be in touch with feedback.

Regards,
BB

Builders Warehouse's reply05 Dec 2025, 15:23

Official

Maghdie S's updateReviewer Update

05 Dec 2025, 17:38

Almost 3 hours later...I'm still waiting on your response.!!

Maghdie S's update05 Dec 2025, 17:38

Reviewer Update

Almost 3 hours later...I'm still waiting on your response.!!

Builders Warehouse's replyOfficial

05 Dec 2025, 17:59

Hi Maghdie,

I'm sorry for the delay in resolving your query.

I'll follow up and we'll be in touch.

Kind regards,
AO

Builders Warehouse's reply05 Dec 2025, 17:59

Official

Hi Maghdie,

I'm sorry for the delay in resolving your query.

I'll follow up and we'll be in touch.

Kind regards,
AO