1 reviews | Active since Feb 2014
Builders Warehouse Poor Management
Dear Hello Peter, You won't believe the amount of times I have been messed around by Builders Warehouse! Since I made contact with customer care I was advised to forward pop to them. They agreed to accept FNB Bank Statement and I was assured in reply that I will be sorted out. I was explained by email that I need to visit BW and I did so to no avail. I was contacted and I was explained they need to do investigation to no avail. I wrote my first review on your plarform and recieved reply but they never followed up afterwards. I wrote yet another review and now we back to where we started! I send all they needed with pictures of my ordeal with the paint and pop. I have a paper trail, but I am not getting anywhere with anyone at Builders Warehouse. I would like to ask Kurt to follow-up. I am way ahead and you are leading me right back to the beginning and waisting precious time. I lost so much funds from preparation to being inactive unable to continue with my project . I can't wait to see their response to this review. They have everything on record but they would rather prefer giving me the run around. Your slogan should rather read something like... You pay for inconvenience...
Thank you for your feedback.
I am sorry this has happened and I see your concerns.
This matter has been escalated and our complaints team are working on this as we speak. The last feedback provided to you was that they requested you to send us your proof of purchase. They stated that the bank statement that you sent did not reflect any transaction for Builders for the month stipulated. They requested that you send them the proof of payment so that they can assist you.
Did you get in touch with your bank regarding the transaction? Please get the bank to provide you with proof of purchase so that we can get this matter resolved for you.
Looking forward to your response.
Regards,
Athena
Best regards,
Thank you for your feedback.
I am sorry this has happened and I see your concerns.
This matter has been escalated and our complaints team are working on this as we speak. The last feedback provided to you was that they requested you to send us your proof of purchase. They stated that the bank statement that you sent did not reflect any transaction for Builders for the month stipulated. They requested that you send them the proof of payment so that they can assist you.
Did you get in touch with your bank regarding the transaction? Please get the bank to provide you with proof of purchase so that we can get this matter resolved for you.
Looking forward to your response.
Regards,
Athena
Best regards,
QUOTE:
Hi Deon,Thank you for your response.My colleagues advise you have to come into store and they will assist you.If you need any further assistance, please don’t hesitate to contact us at *** or ***. RegardsZainap AbrahamsBuilders Customer Contact Centre Agent
UNQUOTE:
I had comms with the good Zainap and I send statement that were requested and I was emailed that I will be sorted out I need to go to BW. I went, and the buck stopped right there. What will you as an individual do if you were in my shoes??? You send me the me same thing over and over but I did send all required info to Zainap and now you are twisting things around aren't you? Why am I not being sorted out as assured previously? Is not about the money its all about customer services!
QUOTE:
Hi Deon,Thank you for your response.My colleagues advise you have to come into store and they will assist you.If you need any further assistance, please don’t hesitate to contact us at *** or ***. RegardsZainap AbrahamsBuilders Customer Contact Centre Agent
UNQUOTE:
I had comms with the good Zainap and I send statement that were requested and I was emailed that I will be sorted out I need to go to BW. I went, and the buck stopped right there. What will you as an individual do if you were in my shoes??? You send me the me same thing over and over but I did send all required info to Zainap and now you are twisting things around aren't you? Why am I not being sorted out as assured previously? Is not about the money its all about customer services!