Builders Warehouse Polokwane

I purchased a Jojo tank from Builders Watehouse Polokwane in March 2021. Upon installing and filling it with water, I found that the tank was leaking at the top and could only be filled up three quarters of the way. I went to the store and complained about the issue. They undertook to replace it as I showed them a video clip of the fault. I waited for a long period of about one and a half month for the replacement tank to arrive. When it did, I had to chase after the store to replace it at their cost. Eventually they went to my house and replaced it but I'm doing so they did not reconnect it properly. It was leaking. I informed them of this and they kept on sending me from pillar to post until I got my own plumber at my own cost to do the repairs. I called their call centre again and informed them of my ordeal and to tell them that they did not understand customer service. The lady on the other end of the line asked if she could refer me to the store again and I declined, since my problem had been sorted out. I however informed her that I will let other people nope about this experience l, to which she politely thanked me. I hung up and decided to share this nasty experience. You need oodles of time and resources should you have a problem with an item purchased from these guys. Theo's customer care service seems to exist to answer and field calls, not to resolve customer complaints. Buyer beware!!