Builders warehouse policies are a joke!

Devastating warranty policies. I purchased a ryobi drill for DYI purposes. It started giving me trouble so I took it back to the Ross burgh branch where I purchased the item from. They gave me a job card even though I said I'm unhappy with the item for it to be giving me issues within the warranty period and I would prefer to purchase another brand they refused saying the policy states it will need to go for assessment. I waited until recieving feedback from ryobi service center in Springfield to collect the item several weeks later and countless follow ups. When I went to collect the item they had already sent it back to the store which wasn't the arrangement made. They rectified the matter and couriered it to me as I am staying far from any of the branches. The problem was an electrical fault of which they supposedly repaired. Weeks later when I needed to use my drill again I experienced the same fault. I went to the riverhorse branch and told them I want a refund / even a credit /another drill as this is clearly a problem with the machine and I'm unhappy with the product only for them to say sorry they will need to send for assessment again... To what end? Wasting my time and efforts for a **** product. Makes me not want to ever support such a ridiculous company.