1 reviews | Active since Jul 2024
Builders Warehouse - Pathetic online purchasing Service
If I could I would rate Builders Warehouse as a 0!!!
I’ve previously placed an online order and apparently the item was discontinued.
Again, I placed an order on the 6th of January 2026. Delivery shows 9-11 days so I worked on today being the 12th working day after I placed my order!
When I called customer service I was informed once again that the item I ordered was discontinued! The thing is that my mom ordered two of the exact same items that I ordered a day before my order was placed and she already received her order last week!!!!
And on top of that nobody notifies you of anything!!!! I probably would’ve waited forever if I did not follow up today!!!!! I must just wait while they get interest from the money I already paid in the 6th of January!!!!
I will not be supporting a business like this! Le Roy Merlin will be my new go to!
This is absolutely pathetic service! (Not once, but twice in a row!!!)
Thank you for contacting us.
I'm sorry for the service you've received and for the lack of communication.
We strive to make all of our customers' experiences pleasant, and I'm sorry this was not the case with you.
This matter has been escalated, and we will be addressing your feedback.
Regards,
JF
Thank you for contacting us.
I'm sorry for the service you've received and for the lack of communication.
We strive to make all of our customers' experiences pleasant, and I'm sorry this was not the case with you.
This matter has been escalated, and we will be addressing your feedback.
Regards,
JF
I understand your frustration.
Your order has been cancelled an the refund will go back to the method of payment. JF
I understand your frustration.
Your order has been cancelled an the refund will go back to the method of payment. JF
How is this possible????
Don’t you send out orders according to the date the orders were placed. As far as I know this is the way it is supposed to work! Or do you sit and choose who gets their order and who doesn’t???
I need a proper explanation as to why I was told that the product was discontinued, but then a family member received theirs and they ordered two days after I did!!!!!!!!!!
Provide me with a similar product at the same cost, or provide me with the details of a senior manager/director, or the CEO.
I will not accept this! Not twice in a row of ordering from Builders Warehouse!!!!!
Did I mention that this happened to my previous order as well!!!
I want answers!
How is this possible????
Don’t you send out orders according to the date the orders were placed. As far as I know this is the way it is supposed to work! Or do you sit and choose who gets their order and who doesn’t???
I need a proper explanation as to why I was told that the product was discontinued, but then a family member received theirs and they ordered two days after I did!!!!!!!!!!
Provide me with a similar product at the same cost, or provide me with the details of a senior manager/director, or the CEO.
I will not accept this! Not twice in a row of ordering from Builders Warehouse!!!!!
Did I mention that this happened to my previous order as well!!!
I want answers!
I understand your frustration regarding this matter.
Your order has already been cancelled and a refund has been processed back to you. JF
I understand your frustration regarding this matter.
Your order has already been cancelled and a refund has been processed back to you. JF