JZ
Jan Z

1 reviews | Active since Jul 2013

11 Nov 2020, 12:00

BUILDERS WAREHOUSE = PATHETIC

Try and do business with Builders Warehouse!!! Phone their 086 number and see how long it takes to answer. Then listen to the quality of the voice PATHETIC!!!. Then you try to get hold of the specific department to help. They either do not answer or you wait for 5-7 minutes! EVENTUALLY if someone answers then they do not know the product that you require!

I tried for 3 weeks now to get hold of Grip Seal and Cobra Liquid floor polish. I even went so far to contact the suppliers and provide the contact details of the suppliers to the Warehouse person who buy stock from the said suppliers in order to buy the products required for me, as I am not allowed to buy from the suppliers/importers direct. But they refused to help me from the Warehouse side. " I'll contact you"! I am still waiting after 3 weeks and 68 minutes on a cell phone!! PATHETIC and **** poor!!!

The reason for contacting the suppliers direct was because the personnel at Paarl, Cape Gate and Vredenburg did not have the technical detail on the said products above!!

Never ever will myself or my builder friends ever buy from Builders Warehouse again. Any person reading the above, do yourself a favour and phone Builders Warehouse and try and buy or order the above!

Hopefully Builders Warehouse go bankrupt!!!

0
Replies (4)
Builders Warehouse
Builders Warehouse's reply11 Nov 2020, 12:56
Official
Hi Jan,
I'm awfully sorry you received this kind of service from us. This is certainly not the way to be treated. 
Kindly share your contact details on Messenger via Facebook or DMs via Twitter and I will look into this for you and ensure this matter gets addressed. 

Regards,
Joshua
JZ
Jan Z's update11 Nov 2020, 14:47
Reviewer Update
Hi Joshua. Sorry I do not have Facebook Twitter. My cel no is ***. jvz
JZ
Jan Z's update13 Nov 2020, 16:01
Reviewer Update
I send my cell no on a private reply to Joshua, but he did not respond. I do not have Facebook or Twitter. I stay 700 kms away from Cape Town and go there once a year and that is on Monday 16 November 2020. The Builders Warehouse in Brackenfell refuse to return my calls as promised! I spoke to the person that buy stock for the Warehouse! He is pathetic and a **** and also has no business skills nor does he know his products! I supp**** him with the contact detail of the products required. **** poor!!
Builders Warehouse
Builders Warehouse's reply13 Nov 2020, 16:09
Official
Hi Jan, 

I do see that you've sent us the number, however Hello Peter is blocking your personal details. 

Are you able to send us your complaint to info @ builders . co . za and our complaints team will ensure this matter is sorted. 

Regards, 

Athena