Builders Warehouse Parow Valley delivery sucks

I went to Builders Warehouse in Parow-Valley on 09/04/2025 to buy some products and have it delivered. I requested delivery for 11/04/2025 before 10am and the service consultant captured it as part of the instructions. On 11/04/2025 I phoned at 11:20am to enquire about my delivery as the people doing the job was already on site, I spoke to Patrick (who told me he was the dispatch manager). I was told, by Patrick, that the service consultant never came to the yard to inform them of the delivery instructions because their delivery notes do not reflect any instructions captured. Also, that the truck was still in the yard being loaded and he couldn't give my an estimate delivery time. However, when I finally received my delivery, the delivery note clearly states the instruction as per my request. I do not know where the wheels went off the rails, with your deliveries this morning, but I do not take lightly to being **** to. Your delivery service sucks and I wish Hello Peter would load minus stars as a one star is still to good for your business.