JC
Jacob C
1 reviews | Active since May 2016
14 Jan 2019, 06:35
Builders Warehouse pain in the butt
On 27 December 2018 I did a online order for 4 items at Zambezi store. I then got a call from them 3 hours later stating that there is no stock. Why does your online system them say that there is stock and allow the purchase? I then ask for a refund on my purchase. Until today 14 January 2019 I'm still waiting for my refund.
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Builders Warehouse's replyOfficial
14 Jan 2019, 07:58Hi Jacob,
Thank you for your feedback.
I'm sorry to hear that you've not received your refund for your online order. This is certainly not the type of service we'd like you to have.
We will follow up with the Zambezi store with regards to your refund. As soon as we have feedback we'll revert back to you.
We appreciate your patience in this matter.
Regards,
Ivor
Thank you for your feedback.
I'm sorry to hear that you've not received your refund for your online order. This is certainly not the type of service we'd like you to have.
We will follow up with the Zambezi store with regards to your refund. As soon as we have feedback we'll revert back to you.
We appreciate your patience in this matter.
Regards,
Ivor
Builders Warehouse's reply14 Jan 2019, 07:58
Official
Hi Jacob,
Thank you for your feedback.
I'm sorry to hear that you've not received your refund for your online order. This is certainly not the type of service we'd like you to have.
We will follow up with the Zambezi store with regards to your refund. As soon as we have feedback we'll revert back to you.
We appreciate your patience in this matter.
Regards,
Ivor
Thank you for your feedback.
I'm sorry to hear that you've not received your refund for your online order. This is certainly not the type of service we'd like you to have.
We will follow up with the Zambezi store with regards to your refund. As soon as we have feedback we'll revert back to you.
We appreciate your patience in this matter.
Regards,
Ivor