Builders Warehouse out of their depth in E-Commerce

An online order was placed 19/11/2025 for five (5) different products which were required by 22/11/2025. Today almost a week later still zero delivery. I followed up with these clowns on Monday 24/11/2025 to be promised delivery would be made no later than Monday afternoon 24/11/2025. Yet again Builders Warehouse made empty promises as still awaiting delivery as of Tuesday 25/11/2025. Builders Warehouse clearly is out of its depth in the Digital era and is unable to run a proper online store. When I look at my order history it is still indicating orders placed in September 2025 with a status "Order in progress". Perhaps they have not received the memo concerning the unwritten rule of E-Commerce which is: There is the Quick and there is the Dead in this business! Customers that choose online purchases over in-store purchases require rapid delivery - especially for simple orders that should take a matter of minutes to process and ship. Why is Amazon.com able to have orders delivered the next business day, but Builders Warehouse takes on average a week to deliver a simple order ????? After this latest experience with Builders Warehouse I give up and will be taking my business elsewhere as clearly they don't have a clue about how the online marketplace works.