Builders Warehouse Online - Pathetic NON-EXISTENT Customer Service or Communication

Just wish I had read Marelize's Review "If you're thinking about ordering from Builders Ware house online - JUST DON'T" Unfortunately with Load shedding & the Electric storms we have had in late October & November my very reliable Bosch Fridge packed up. I had no option but to replace it and searched online for a similar model. With Black Friday specials approaching I was really pleased to see that Builders Warehouse were offering exactly what I wanted and although the special was advertised on Friday 12 November, when I called on Monday 15 November they informed me that if I placed my order and paid that day I would still qualify for the special. I proceeded and received an email confirmation that the delivery date would be 29 November at 10.00 am as I had included payment for their "White Glove Service Delivery". Well I had everything prepared for the delivery on the specified day and waited !! until 12.43 pm and then called & spoke to Michaela, who referred my call to Barry. He later called me back and apologized for not informing me earlier but unfortunately they did not have stock but that a shipment was expected around the 9 December and he would keep me updated. I have not received any further communication from Barry. I again called them on the 17 December and received a call back from Craig who advised that he would look into it and call me back, and surprisingly asked "Who's Barry??". I also requested a possible refund or alternatively if they could supply me with a demo model Fridge in the interim. This was met with silence and maybe a negative nod of the head! No further update received from Craig either. This morning in desperation I again called & spoke to Michaela who tried to transfer my call to Barry but was unable to do so, she advised that he would call me back within 2 hours. That was at 8.55 am this morning and it is now 2.15 pm. It is beyond belief that a supposed reputable company is so incredibly poor at communicating with a customer and even worse on attempting to use their link to follow up on your order an ERROR message pops up. There is now serious doubt in my mind that I will ever receive the Fridge and will have to decide what my next course of action will be.