Builders Warehouse online orders

On 7 August 2024 I made an online order, for bricks, cement and concrete mix. As i don't have the necessary vehicle to collect what I need. It was not tons of stuff, but nevertheless, it was ONE order, one payment. On Thursday the 8th I get a call from Builders Erasmuskloof to deliver the bricks. On delivery, I ask them if they don't have concrete mix in stock.. 1cube.. on which they answer, that they do. Later.. delivery from Builders Gezina. 22km away from me, but because the truck is to big, the complexs refuse them entry. They return the stock. And provide credit to a customer number. On enquiry, I am told that they will get a smaller truck, and deliver later, and use the credit from the profile. On Monday I make another enquiry. As I have people that I have to pay. But no concrete mix as yet. I am told that they will come back to me. Never can you speak to a Branch, only call centre agents. On Monday afternoon, I get an email, advising me, that Gezina ONLY has 8 ton trucks. And that I must mske another online order, to COLLECT the concrete mix, from.Gezina, 22km away, without the necessary transport available, after AGAIN that morning, Erasmuskloof, who is 2km away, confirms they have stock. WHY does Builders split your online order, you can't even choose a branch when ordering online, and then it becomes your problem to get your stock.