Builders Warehouse, Online order system fail

I placed an online order on 03/08/2020, after first phoning and confirming that the item I want is available. I was told that I must order online, as they order the item and it should arrive within a FEW days. I placed the order and paid. On the 3rd, my order was updated to 'ready for collection', but Mofile from the Boksburg phoned me to advise that my order will only be ready on Thursday or Friday.

I phoned to follow up yesterday, left several messages but never got a call back. When I phoned this morning, after insisting that I will hold on, I managed to speak to Mofile, who now says that she told my driver (I never sent anyone) that the item will only arrive on the 22nd August.

I am not happy with this, as I SPECIFICALLY enquired about availability BEFORE placing the order and paying for it. I need this item tomorrow, but will have nothing to show as BUILDERS cannot come up with a solution.

I escalated the issue to DANA, branch manager of the Boksburg branch. He said he would phone me back. I offered to drive to the supplier in Centurion myself to go fetch my order.

I have had no feedback from either Mofile or Dana, and both are now unavailable to take calls.

Needless to say, I will NO LONGER support Builders!