VV
Vimal V
1 reviews | Active since Aug 2025
02 Jun 2026, 01:27
Builders Warehouse Online Order Refund Process NIGHTMARE!!!! (SEBOKENG)
Online Order processed 29-04 for R5 247 + Paid for delivery. Not happy with quality decided to return however the order despite being delivered still indicates "delivery in progress" hence unable to log the actual return. Builders Customer service unable to assist I since been transferred from pillar to post spoken to 9 different individuals explaining my problem, logged sent multiple emails to *** and no now gives a DAM to assist me. I have since paid double from local Mica had the good delivered and my project completed within 1 week. DO NOT PURCHASE FROM BUILDERS VIA THE ONLINE STORE YOU WILL LIVE TO REGRET IT. I have make special trip to the dam store with R5 247 pending a REFUND!!!!!!!!!!!!! idiots! cannot log return
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Replies (5)0
Replies (5)
Builders Warehouse's replyOfficial
02 Jun 2026, 08:08Hi Vimal,
My utmost apologies for the level of service you have received, as well as for the inconvenience caused to you.
I do see that our emails team is working on this for you. I will follow up with them and get back to you. JF
My utmost apologies for the level of service you have received, as well as for the inconvenience caused to you.
I do see that our emails team is working on this for you. I will follow up with them and get back to you. JF
Builders Warehouse's reply02 Jun 2026, 08:08
Official
Hi Vimal,
My utmost apologies for the level of service you have received, as well as for the inconvenience caused to you.
I do see that our emails team is working on this for you. I will follow up with them and get back to you. JF
My utmost apologies for the level of service you have received, as well as for the inconvenience caused to you.
I do see that our emails team is working on this for you. I will follow up with them and get back to you. JF
VV
Vimal V's updateReviewer Update
10 Jun 2026, 02:40Here we are again 10/06 and I’m still waiting for this Ethan character to return my call despite the fact that I communicated requesting a callback at 09.15am dated 04/06….utterly pathetic and unless!!
#31LHF
Hi there This email refers to your CGSO complaint logged for your builders order. Kindly advise a convenient time for me to make contact with you. Kind regards, Ethan Adams Customer Service Liaison
Tel: ***
E-mail: ***Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157 The Massmart Team,
#31LHF
Hi there This email refers to your CGSO complaint logged for your builders order. Kindly advise a convenient time for me to make contact with you. Kind regards, Ethan Adams Customer Service Liaison
Tel: ***
E-mail: ***Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157 The Massmart Team,
VV
Vimal V's update10 Jun 2026, 02:40
Reviewer Update
Here we are again 10/06 and I’m still waiting for this Ethan character to return my call despite the fact that I communicated requesting a callback at 09.15am dated 04/06….utterly pathetic and unless!!
#31LHF
Hi there This email refers to your CGSO complaint logged for your builders order. Kindly advise a convenient time for me to make contact with you. Kind regards, Ethan Adams Customer Service Liaison
Tel: ***
E-mail: ***Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157 The Massmart Team,
#31LHF
Hi there This email refers to your CGSO complaint logged for your builders order. Kindly advise a convenient time for me to make contact with you. Kind regards, Ethan Adams Customer Service Liaison
Tel: ***
E-mail: ***Division of MASSMART Holdings Limited
16 Peltier Drive, Sunninghill, 2157 The Massmart Team,
Builders Warehouse's replyOfficial
10 Jun 2026, 08:19Hi Vimal,
Thank you for your response.
I'm sorry for the delay and that you haven't received feedback yet.
I'll follow up with our team for you.
We will be in touch.
Regards,
BB
Thank you for your response.
I'm sorry for the delay and that you haven't received feedback yet.
I'll follow up with our team for you.
We will be in touch.
Regards,
BB
Builders Warehouse's reply10 Jun 2026, 08:19
Official
Hi Vimal,
Thank you for your response.
I'm sorry for the delay and that you haven't received feedback yet.
I'll follow up with our team for you.
We will be in touch.
Regards,
BB
Thank you for your response.
I'm sorry for the delay and that you haven't received feedback yet.
I'll follow up with our team for you.
We will be in touch.
Regards,
BB
VV
Vimal V's updateReviewer Update
16 Jun 2026, 20:31While Builders finally contacted me with every excuse in the book that they so called "have been attempting to contact me" to arrange the return, yeah right!
Never the less Kamogelo from the Sebokeng Builders arrange the collection dated the 13-06-2026 which has taken place. However seems like Builders is coached into not understanding what the difference is between CASH REFUND and CREDIT NOTE.
As I have explicitly informed Kamogelo that I will be visiting Sebokeng branch for my refund on the 16-06-2026. It took me 45min one way trip to make it over to the store, I met with Kamogelo where I was told he cannot process the refund since the store dose have capacity to refund such a large amount, come on is this is DAM #$^#^ joke!!!!
Questioning me as to why I did not visit the store on 15-06-2026 as opposed to 16-06-2026, honestly is he really in a position to be questioning me when I should or shouldn't visit the store!!! The instructions I gave were clear I'm coming for a refund, this where I would assume Kamogelo would assist me and make sure funds were avaliable or whatever the case may be as opposed to wasting my time and petrol to visit this *********** store! I was ignored and I walked out I have been patient with this *** service and yet this has NOT been resolved. I have business to run unlike Sebokeng store which I clearly witnessed today everyone is on holiday there hence the lack of care and service!
NOTE to the Public "DO NOT USE THE BUILDERS ONLINE PLATFORM"
Never the less Kamogelo from the Sebokeng Builders arrange the collection dated the 13-06-2026 which has taken place. However seems like Builders is coached into not understanding what the difference is between CASH REFUND and CREDIT NOTE.
As I have explicitly informed Kamogelo that I will be visiting Sebokeng branch for my refund on the 16-06-2026. It took me 45min one way trip to make it over to the store, I met with Kamogelo where I was told he cannot process the refund since the store dose have capacity to refund such a large amount, come on is this is DAM #$^#^ joke!!!!
Questioning me as to why I did not visit the store on 15-06-2026 as opposed to 16-06-2026, honestly is he really in a position to be questioning me when I should or shouldn't visit the store!!! The instructions I gave were clear I'm coming for a refund, this where I would assume Kamogelo would assist me and make sure funds were avaliable or whatever the case may be as opposed to wasting my time and petrol to visit this *********** store! I was ignored and I walked out I have been patient with this *** service and yet this has NOT been resolved. I have business to run unlike Sebokeng store which I clearly witnessed today everyone is on holiday there hence the lack of care and service!
NOTE to the Public "DO NOT USE THE BUILDERS ONLINE PLATFORM"
VV
Vimal V's update16 Jun 2026, 20:31
Reviewer Update
While Builders finally contacted me with every excuse in the book that they so called "have been attempting to contact me" to arrange the return, yeah right!
Never the less Kamogelo from the Sebokeng Builders arrange the collection dated the 13-06-2026 which has taken place. However seems like Builders is coached into not understanding what the difference is between CASH REFUND and CREDIT NOTE.
As I have explicitly informed Kamogelo that I will be visiting Sebokeng branch for my refund on the 16-06-2026. It took me 45min one way trip to make it over to the store, I met with Kamogelo where I was told he cannot process the refund since the store dose have capacity to refund such a large amount, come on is this is DAM #$^#^ joke!!!!
Questioning me as to why I did not visit the store on 15-06-2026 as opposed to 16-06-2026, honestly is he really in a position to be questioning me when I should or shouldn't visit the store!!! The instructions I gave were clear I'm coming for a refund, this where I would assume Kamogelo would assist me and make sure funds were avaliable or whatever the case may be as opposed to wasting my time and petrol to visit this *********** store! I was ignored and I walked out I have been patient with this *** service and yet this has NOT been resolved. I have business to run unlike Sebokeng store which I clearly witnessed today everyone is on holiday there hence the lack of care and service!
NOTE to the Public "DO NOT USE THE BUILDERS ONLINE PLATFORM"
Never the less Kamogelo from the Sebokeng Builders arrange the collection dated the 13-06-2026 which has taken place. However seems like Builders is coached into not understanding what the difference is between CASH REFUND and CREDIT NOTE.
As I have explicitly informed Kamogelo that I will be visiting Sebokeng branch for my refund on the 16-06-2026. It took me 45min one way trip to make it over to the store, I met with Kamogelo where I was told he cannot process the refund since the store dose have capacity to refund such a large amount, come on is this is DAM #$^#^ joke!!!!
Questioning me as to why I did not visit the store on 15-06-2026 as opposed to 16-06-2026, honestly is he really in a position to be questioning me when I should or shouldn't visit the store!!! The instructions I gave were clear I'm coming for a refund, this where I would assume Kamogelo would assist me and make sure funds were avaliable or whatever the case may be as opposed to wasting my time and petrol to visit this *********** store! I was ignored and I walked out I have been patient with this *** service and yet this has NOT been resolved. I have business to run unlike Sebokeng store which I clearly witnessed today everyone is on holiday there hence the lack of care and service!
NOTE to the Public "DO NOT USE THE BUILDERS ONLINE PLATFORM"
Builders Warehouse's replyOfficial
17 Jun 2026, 08:42Hi Vimal,
I'm sorry for the service received.
I will send this feedback to our complaints team for you.
Kind regards,
KD
I'm sorry for the service received.
I will send this feedback to our complaints team for you.
Kind regards,
KD
Builders Warehouse's reply17 Jun 2026, 08:42
Official
Hi Vimal,
I'm sorry for the service received.
I will send this feedback to our complaints team for you.
Kind regards,
KD
I'm sorry for the service received.
I will send this feedback to our complaints team for you.
Kind regards,
KD