Builders Warehouse online order fiasco

We placed an online order, for delivery as a gift for a friend. Initially the order was for approximately R800, but was delivered without one item, that was supposedly in stock, but it turned out it wasn't in stock and we were informed only once the order went out. The value of that item was refunded. The 'gift' was only opened by the recipient a week after delivery (on the recipients birthday) and 1 item, valued at R69.00 (out of the total order value of +/-R500) was missing from the package. The invoice said that there were 2 of these items, as ordered, but the package only had 1 item. The runaround we've had with Builders Warehouse to 'prove' that the item was not included in the package - it's our word against theirs - has been disproportionate to the value of the item. Aside from the hassle to the recipient who has also been dragged into the fiasco - so much for the joy of receiving a gift delivered for their birthday! After someone from BW spoke to the recipient to verify what was in the package, there has been no response or follow up to us (or the recipient) from BW and they've happily pocketed the small amount for the item that was not delivered. Not a good reputation to get. Needless to say, we won't ever be ordering online from BW, because it is obviously too much for them to handle, and we will always look at other stores for future purchases before buying anything from BW. Leroy Merlin is a good competitor and so far have been able to deliver full online orders!