JK
Jacqui K
1 reviews | Active since Oct 2021
12 Jan 2026, 07:00
Builders Warehouse online order
Do not recommend online ordering. Complicated process if you need to cancel an order as they make use of external suppliers and it's a nightmare to get a refund. Nice enough call centre staff, but there is little they can do if you make such a request.
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Builders Warehouse's replyOfficial
12 Jan 2026, 08:48 Hi Jacqui,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
Kind regards,
AO
Builders Warehouse's reply12 Jan 2026, 08:48
Official
Hi Jacqui,
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
Kind regards,
AO
Thank you for bringing this to our attention.
I'm sorry for the service you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
We'll ensure that the necessary steps are taken to better the experience for our customers.
Kind regards,
AO