MB
Marius B
1 reviews | Active since Jun 2016
13 May 2020, 16:14
Builders Warehouse Online disappoint
I ordered a 220W Angle Grinder Wheel (230mm) Online (Order no ***) 7 May 20202 and paid for it. The product was available according to their system at Builders Montana. I urgently need the grinder for Workplace readiness equipment. The following day I was informed that they had no stock and that I will have to wait until AFTER lockdown. They have not offered any alternative - I struggle to get any response from them
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Builders Warehouse's replyOfficial
13 May 2020, 16:34Hi Marius,
Thanks for sharing your feedback with us.
I'm sorry your online shopping experience turned out this way. It's never our intension for you to have this and we'll do our best to address this matter to ensure we improve our online service.
As a business, I want to assure you that we desire to give our customers great service, online shopping should always be a pleasant way to shop. Please leave this in our hands to follow up and we'll do our best to resolve this as promptly as we can.
Please note that we have escalated this matter to our team who will be in touch with you. You will receive a phone call from one of our team members regarding the way forward.
Thanks for making us aware of your concerns, we will remain in touch with you.
Regards,
Joshua.
Thanks for sharing your feedback with us.
I'm sorry your online shopping experience turned out this way. It's never our intension for you to have this and we'll do our best to address this matter to ensure we improve our online service.
As a business, I want to assure you that we desire to give our customers great service, online shopping should always be a pleasant way to shop. Please leave this in our hands to follow up and we'll do our best to resolve this as promptly as we can.
Please note that we have escalated this matter to our team who will be in touch with you. You will receive a phone call from one of our team members regarding the way forward.
Thanks for making us aware of your concerns, we will remain in touch with you.
Regards,
Joshua.
Builders Warehouse's reply13 May 2020, 16:34
Official
Hi Marius,
Thanks for sharing your feedback with us.
I'm sorry your online shopping experience turned out this way. It's never our intension for you to have this and we'll do our best to address this matter to ensure we improve our online service.
As a business, I want to assure you that we desire to give our customers great service, online shopping should always be a pleasant way to shop. Please leave this in our hands to follow up and we'll do our best to resolve this as promptly as we can.
Please note that we have escalated this matter to our team who will be in touch with you. You will receive a phone call from one of our team members regarding the way forward.
Thanks for making us aware of your concerns, we will remain in touch with you.
Regards,
Joshua.
Thanks for sharing your feedback with us.
I'm sorry your online shopping experience turned out this way. It's never our intension for you to have this and we'll do our best to address this matter to ensure we improve our online service.
As a business, I want to assure you that we desire to give our customers great service, online shopping should always be a pleasant way to shop. Please leave this in our hands to follow up and we'll do our best to resolve this as promptly as we can.
Please note that we have escalated this matter to our team who will be in touch with you. You will receive a phone call from one of our team members regarding the way forward.
Thanks for making us aware of your concerns, we will remain in touch with you.
Regards,
Joshua.