Builders Warehouse online bad service.

Builder Warehouse "online only" have no clue where my purchased item is in the process and can only reiterates that it's a 3rd party supply. This item was bought on 26 March 2023. On Saturday, I received a call from online asking if I received my item and was promised to followup and provide feedback. I had to make 2 phone calls this morning with still no answer or a phone call from a manager in charge of this process. This will be my last purchase with Builders. Where in the process is the Kreator lawn roller