lS
leon S
1 reviews | Active since Aug 2013
30 May 2026, 15:40
Builders warehouse online app terrible service
Order online biggest mistake ever My orders was send to the wrong branch the app do not sent orders to closest branch from your delivery address. Order *** show delivered but received nothing. My other order was credited but not paid back in my account must collect money at there branch terribly frustrating. Do not use there online app
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Replies (2)
Builders Warehouse's replyOfficial
30 May 2026, 15:49Hi Leon,
Thank you for getting in touch with us.
I am so sorry for the level of experience you have had with our online store.
The app does not automatically go to your closest store; you will need to select the closest one to you manually.
Should you not wish to collect the cash, we can send it to your bank account. Kindly note that the cash will reflect in your account within 7 to 14 working days. JF
Thank you for getting in touch with us.
I am so sorry for the level of experience you have had with our online store.
The app does not automatically go to your closest store; you will need to select the closest one to you manually.
Should you not wish to collect the cash, we can send it to your bank account. Kindly note that the cash will reflect in your account within 7 to 14 working days. JF
Builders Warehouse's reply30 May 2026, 15:49
Official
Hi Leon,
Thank you for getting in touch with us.
I am so sorry for the level of experience you have had with our online store.
The app does not automatically go to your closest store; you will need to select the closest one to you manually.
Should you not wish to collect the cash, we can send it to your bank account. Kindly note that the cash will reflect in your account within 7 to 14 working days. JF
Thank you for getting in touch with us.
I am so sorry for the level of experience you have had with our online store.
The app does not automatically go to your closest store; you will need to select the closest one to you manually.
Should you not wish to collect the cash, we can send it to your bank account. Kindly note that the cash will reflect in your account within 7 to 14 working days. JF
Builders Warehouse's replyOfficial
31 May 2026, 08:10Hi Leon,
I will have a look into this for you. JF
I will have a look into this for you. JF
Builders Warehouse's reply31 May 2026, 08:10
Official
Hi Leon,
I will have a look into this for you. JF
I will have a look into this for you. JF