MO
Marlene O
1 reviews | Active since Oct 2019
29 Oct 2019, 11:00
BUILDERS WAREHOUSE ON-LINE ORDERING NOT TO BE TRUSTED!!
I ordered an paid for an industrial ceiling fan via the Digital on-line service on 9 Oct 2019 with the confirmation of delivery within 6 days. 3 Weeks later (calling the call centre everyday) "The independent supplier is still out of stock" is the daily comment. And the frighting thing is that the call center operators dont even have the contact details for the Digital On-Line center - only an email address! This is a very bad reflection on Builders Warehouse directly. Why advertise something when you havent vetted with the supplier that they do indeed have stock and the ability to deliver! Despite the current heatwave in Gauteng for which the fan was orderd, the matter is yet to be resolved!
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Replies (2)
Builders Warehouse's replyOfficial
29 Oct 2019, 11:21Hi Marlene,
Thank you for taking my call.
I am sorry this has been your experience with us. This matter needs to be addressed and the delivery sorted.
I will look into this and I assure you that going forward we better the experience for all our customers.
Kindly note that I will contact you with feedback.
Regards,
Athena
Thank you for taking my call.
I am sorry this has been your experience with us. This matter needs to be addressed and the delivery sorted.
I will look into this and I assure you that going forward we better the experience for all our customers.
Kindly note that I will contact you with feedback.
Regards,
Athena
Builders Warehouse's reply29 Oct 2019, 11:21
Official
Hi Marlene,
Thank you for taking my call.
I am sorry this has been your experience with us. This matter needs to be addressed and the delivery sorted.
I will look into this and I assure you that going forward we better the experience for all our customers.
Kindly note that I will contact you with feedback.
Regards,
Athena
Thank you for taking my call.
I am sorry this has been your experience with us. This matter needs to be addressed and the delivery sorted.
I will look into this and I assure you that going forward we better the experience for all our customers.
Kindly note that I will contact you with feedback.
Regards,
Athena
MO
Marlene O's updateReviewer Update
06 Nov 2019, 17:58Thanks for the speedy reply and constant feedback Athena. Also for trying to find a replacement when the supplier couldn't deliver. Thanks to your perseverance the matter has finally been resolved and the original fan was delivered. Just a pity one has to resort to this kind of bad exposure in order to get any action.
MO
Marlene O's update06 Nov 2019, 17:58
Reviewer Update
Thanks for the speedy reply and constant feedback Athena. Also for trying to find a replacement when the supplier couldn't deliver. Thanks to your perseverance the matter has finally been resolved and the original fan was delivered. Just a pity one has to resort to this kind of bad exposure in order to get any action.