Builders Warehouse not able to send tax invoice and ledger account

I am writing to express my dissatisfaction with the invoicing process and the poor quality of till receipts at Builder Warehouse. Despite multiple attempts to resolve these issues, they persist, causing significant inconvenience and disruption to my business operations.

Firstly, I have repeatedly not received invoices via email after making purchases at your store. Despite informing your staff on several occasions, this issue remains unresolved. The lack of proper invoicing has made it challenging to maintain accurate financial records and process payments promptly. This is unacceptable, especially for a business that relies on precise documentation for tax purposes.

Secondly, the receipts provided at the till are of such poor quality that the ink fades within a day. This makes them unusable for record-keeping and tax purposes. As a result, I now do not have a single invoice to prove my purchases, which is severely affecting my ability to manage my accounts effectively.

I kindly request that you investigate these matters urgently and implement a reliable system to ensure that invoices are sent to customers' email addresses without fail. Additionally,