Builders warehouse Northriding

Hi Kurt, Thank you for the reply. Just to add On Friday when I was there, one of the security guys called Eddie and he ( security guy) told me that Eddie said I must come back on Monday he’s got the camera footage. I even asked the security person whether they will show me the footage and he said yes. I was surprised when I got there today to be told that there’s no footage. And Eddie was so rude to me. On Saturday ( 12 May 2018) he asked to keep the original receipt to assist in investigating the matter and there was a print out for outstanding items I was given on 2 April 2018 by one of the guys working in plumbing, when I asked for those print outs today he told me he lost them and I’m not his only customer. After waiting for more than 2hrs for him to get me the print out, he handed me over to another lady to speak to me. His exact words were“ talk to this woman, I am done with her” That’s so rude, who speaks to their customers like that? Not only that, he also denied having taken my number and promising to call me. When I asked him why he never called, he asked me whether I have any proof that he said he would call me, I asked him why did he take my receipts and phone then. And I asked is going to be like that now, about who said what and who didn’t and and he said yes. And fortunately for me, his colleagues were there when he said he’s handling the matter and that he would call me. And I also asked him to check the stock they had on the 2nd of April and whether there were any purchases on those items, he said he won’t be able to check whether they had stock on the 2nd April, he can only check the current stock (meaning today’s stock). And according to him, they don’t have any extras on current stock. I want to know whether your stores don’t do stock take? And the very same Eddie who lost my original receipts doesn’t want to admit that mistakes do happen. On the very same day (02 April) when I was collecting some of the items, your staff wanted to give me 6 toilet suits I had already collected but being the honest person I am, I told them I had already collected those and told them to take them back. If your staff is able to make such mistakes, why is it hard to understand that they could have made a mistake in putting more items on the gate pass? And we all know that security guys at the gate don’t always check item by item that’s going out, hence I asked that we check the camera footage I am really, really disappointed at Eddie the way he handled this matter. All I want is for Builders warehouse to prove that surely I did take those shower heads. If they can’t prove they need to refund me or give me my shower heads I had purchased. Looking forward to hearing from you