GB
Garth B

1 reviews | Active since Jun 2022

01 Apr 2024, 11:00

Builders Warehouse Northriding

Builders Warehouse Northriding has everything under one roof and is really great to pop in and get your DIY needs. BUT... The staff's product knowledge is questionable, they walk away when you require assistance, they don't know where goods are in shop and have an utterly none existent Customer Centric attitude. Once you eventually have what you required and paid, you have Security to deal with! You pay, get checked at the till, then the door and today I had my gardening goods checked at the car! Builders Management... get the small things sorted quickly.. you have an incredible business, BUT your staff are letting you down!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply01 Apr 2024, 11:13
Official
Hi Garth, 

Thank you for bringing this to our attention, and I'm sorry for the experience you had and the service you received.

I will have this matter escalated for you so that it can be addressed.

Feel free to contact me at anytime should you have any other concerns.

Kind Regards
KD