Builders Warehouse Noordheuwel's Customer Service is a JOKE!

There is clearly zero customer centricity at Builders Warehouse Express in Noordheuwel.

I just got overcharged around 30% for an item and immediately went back to the shelf to confirm my suspicion. I very respectfully took the label to the helpdesk and asked the person to please check why I was overcharged. He barely acknowledged my existence and simply handed the slip and label to the person behind him, who I assume is the floor manager as he did not say anything to me. As with the person behind the helpdesk, he did not acknowledge me either and left to the check-out section with my till slip. I waited a few minutes for him to come back, simply to hand me my refund without saying a single word to me. I said thank you. He did not even greet me. He did not say, hello, good bye or sorry for the inconvenience, nothing. He literally did not say one word to me at any point. After he did not even acknowledge me even after I said thank you, I turned around in his direction and asked him if he is not even going to admit to any wrongdoing or even apologize for my inconvenience? He answered it’s not his job to apologize to me, he simply went to get the slip overridden on behalf of the person behind the service desk. I told him as the manager, the very least he can say is sorry for me having to wait there while they almost stole money from me. He just looked at me… I turned around and left with a bad taste in my mouth.

This is clearly how they operate at this store, if this is the floor manager’s attitude, I am not surprised that the staff member behind the desk acts the very same way too. Benevolence cost nothing, you clearly don’t need me as a customer.

I will do my best to spend my money elsewhere in the future.