Builders Warehouse No Longer Worthy of My Custom

I ordered a Steelcraft braai grid online and the wrong type was delivered. On investigation of the Steelcraft website a grid of the dimensions on the Builders website does not/never existed. After my initial complaint was placed on Hellopeter, I was contacted by their social media responders who seemed to be able to get this resolved and promised a follow up that day ( 21/10/2024)

5 days later I have had no further contact and thie below issue have still not been resolved.

No contact from the store No reversing credit into refund (I will not he able to use the credit) No removal of falsely advertised product from online store No return call by COB on Monday

I spend thousands every year at their store. They obviously do not give a damn about their customers. My custom will go to BUCO who offer 10% to pensioners on ALL their products unlike your many exceptions to the discount at Builders.