Builders Warehouse - no ethics or morals

I ordered 2 tins of paint from Builders (Woodlands) online (in-stock) for delivery more than 10 days ago as I have recently had open heart surgery and am prohibited from driving (otherwise I would have collected it at the store myself. After 8 e-mails all I received (on the 11th day) was a feeble and insincere telephonic excuse. Builders has no idea what customer service is, no ethics or morals and are a disgrace in more ways than one. I am out of pocket and Buildets does not give a damn. Buy from them online at your peril!