1 reviews | Active since Nov 2010
Builders Warehouse No Client Service
Dear Mr. "Fancy Pants" Thishen Naicker, Wizard of Evasion,
Ah, where to start? Perhaps with the art of truth-bending, a skill you seem to have mastered with the flair of a seasoned performer. There's nothing I despise more than a facade, and you, sir, have presented one worthy of an award. You're not the Main Guy at Strubensvaley, as you so boldly claimed. No, you are, in fact, the Trade Services Manager. Quite the theatrical leap in titles, don't you think?
Ah, what a delightful encore we find ourselves in at the grand theater of Builders Warehouse Strubensvaley. My previous performance, where I lamented the Shakespearean tragedy of my R33,901.5 orders, must have been so enthralling that a sequel was inevitable. So here we are, in a farce that could give the original a run for its money.
Enter stage left: a Ryobi Rotary Hammer Drill, a birthday gift that, on its grand opening night on November 17th, after being lovingly unwrapped on the 14th, decided to play dead. Truly, a dramatic twist worthy of an award. I took this reluctant star to your store, expecting a spotlight on customer service. Instead, what did I find? A circus! Complete with clowns juggling my request for a simple exchange. Repairing a brand-new drill? Oh, the comedy! It's like putting lipstick on a *** and calling it a beauty queen.
Now, let's take a moment to bask in the glow of the Consumer Protection Act, a beacon of hope in this dark comedy. It seems, dear sir, that the law is not just a suggestion but a rulebook, which states – and I'm sure this will be news to you – that a consumer can return a defective product within six months. A standing ovation for legal protections!
But let's not dwell on such mundane details as 'consumer rights' and 'legal obligations.' Let's focus on the real tragedy here – your solution, or should I say, the lack thereof. This drill, an insignificant speck in the Builders Warehouse universe, is set to become the most infamous item you've ever sold. Not for its quality, but for the monumental failure it represents.
And let's not forget my audience – over 26 million views on Google Maps. A "joke" of a customer, am I? Well, this jester's review will be the talk of the town, a one-man show titled "How to Turn Customers into Critics." I'll make sure this tale of woe reaches far and wide, a dramatic saga of a giant brought low by a single drill.
The plot thickens as we ponder the irony – in your quest to save pennies, you're writing a check your reputation can't cash. It's a masterclass in reverse economics, an epic tale of cutting off your nose to spite your face.
So, what's the climax of our little play? Will you douse the flames with a gesture of goodwill – an exchange or a refund for this prop of a drill? Or will you let the fire burn, turning Builders Warehouse into a cautionary tale of hubris and folly?
Curtains are closing, Mr. Naicker. I await your grand finale, hoping it's more resolution than repetition.
Your matter has been escalated as far as we can. We will get this matter resolved for you as soon as possible. JF
Your matter has been escalated as far as we can. We will get this matter resolved for you as soon as possible. JF
Dear Mr. Tristan Naicker, The Great and Powerful Trade Services Manager of Builders Warehouse Strubensvaley,
I must say, your response to my previous missive was nothing short of awe-inspiring. Your ability to dance around the issue with such finesse truly left me speechless. Three days have passed since my initial complaint, and the issue remains unresolved, but your suggested solution of sending my defective birthday gift back to Ryobi for evaluation is simply genius. Who wouldn't want to part with their cherished possession for an indefinite period, especially when it was a thoughtful gift meant to be used on a special occasion?
Your unwavering commitment to customer satisfaction shines through like a beacon in the night. The fact that I needed the drill to work on my birthday is a mere inconvenience, and your insistence on adhering to legal obligations is truly heartwarming. After all, who needs convenience when one can bask in the glory of bureaucratic processes?
I must also applaud your impeccable sense of timing. Three days of silence followed by a suggestion that perpetuates the problem is truly a masterstroke. It's as if you've taken a page from the grand playbook of customer service excellence, where customer frustration is the ultimate goal.
Your suggestion that I take the drill in for evaluation once again is a real showstopper. How could I possibly resist the allure of parting with my faulty item for an unspecified amount of time, all while hoping that it may one day return to me in working condition? It's almost as if you've scripted a tragic comedy of errors, and I must say, you're playing your role to perfection.
Mr. Naicker, I eagerly await your next act in this captivating drama. Will it involve yet another round of evaluation, or perhaps a surprise twist where I'm miraculously granted a refund? The suspense is killing me. Until then, I'll continue to marvel at your dedication to turning customer satisfaction into an art form.
Yours in utmost sarcasm,
Dear Mr. Tristan Naicker, The Great and Powerful Trade Services Manager of Builders Warehouse Strubensvaley,
I must say, your response to my previous missive was nothing short of awe-inspiring. Your ability to dance around the issue with such finesse truly left me speechless. Three days have passed since my initial complaint, and the issue remains unresolved, but your suggested solution of sending my defective birthday gift back to Ryobi for evaluation is simply genius. Who wouldn't want to part with their cherished possession for an indefinite period, especially when it was a thoughtful gift meant to be used on a special occasion?
Your unwavering commitment to customer satisfaction shines through like a beacon in the night. The fact that I needed the drill to work on my birthday is a mere inconvenience, and your insistence on adhering to legal obligations is truly heartwarming. After all, who needs convenience when one can bask in the glory of bureaucratic processes?
I must also applaud your impeccable sense of timing. Three days of silence followed by a suggestion that perpetuates the problem is truly a masterstroke. It's as if you've taken a page from the grand playbook of customer service excellence, where customer frustration is the ultimate goal.
Your suggestion that I take the drill in for evaluation once again is a real showstopper. How could I possibly resist the allure of parting with my faulty item for an unspecified amount of time, all while hoping that it may one day return to me in working condition? It's almost as if you've scripted a tragic comedy of errors, and I must say, you're playing your role to perfection.
Mr. Naicker, I eagerly await your next act in this captivating drama. Will it involve yet another round of evaluation, or perhaps a surprise twist where I'm miraculously granted a refund? The suspense is killing me. Until then, I'll continue to marvel at your dedication to turning customer satisfaction into an art form.
Yours in utmost sarcasm,
We have escalated this matter as far as we can to get it resolved as soon as possible. I am so sorry for the inconvenience caused to you. JF
We have escalated this matter as far as we can to get it resolved as soon as possible. I am so sorry for the inconvenience caused to you. JF