HW
Henk W

1 reviews | Active since Sept 2024

30 Oct 2024, 14:50

Builders Warehouse nightmare

Builders - what is happening. I will never buy anything from you again, not for personal use nor for my business use. To this day you still refuse to allocate my payments made to my account. Don't tell me you can't sort this out from your side, you have all statements and POP's. I opened this account in store, I need action!!

0
Replies (4)
HW
Henk W's update30 Oct 2024, 15:04
Reviewer Update
That's been your excuse for 3 years. As I said, I opened this account in your store, I bought the stuff in your store, your sort this out. RCS is unable to sort this out.
You have all my details and POP's, you can contact them directly at *** or
***

I don't deal wit RCS queries or complaints
Regards
JH
Builders Warehouse
Builders Warehouse's reply30 Oct 2024, 15:11
Official
Hi Henk,

The account is with RCS and we are unable to see anything based on your account.

Only RCS has access to your account. I have escalated the matter over to RCS.

Regards,
SR
HW
Henk W's update30 Oct 2024, 15:23
Reviewer Update
That won't help, you have escalated the matter over to RCS for the past 3 years. Pick up the phone and call them. Get this sorted out, nothing more I can do from my side.
Regards
JH
Builders Warehouse
Builders Warehouse's reply30 Oct 2024, 16:45
Official
Hi Henk,

I have emailed RCS and they are busy with your complaint.

Regards,
SR