Builder's warehouse Newmarket - In no rush to care

Builder's Warehouse at New Market in Alberton is seriously dragging the Massmart/Walmart name through the mud.

I walked out of the branch this past Saturday afternoon totally unhappy with the service I received there.

What's worse is I didn't even require a troublesome amount of effort. All I needed was to pay for the stock I needed and have it delivered any time in the next two weeks. I knew exactly what I wanted and the quantity I need.

I asked a salesperson, if I could pay for the stuff and they told me I would have to get a quotation before I could pay. I said okay, then proceeded to pick out some other stuff and went back to ask once again about paying.

I was told again that I need a quote, which I then asked for and was told to waited -which I did. This came from a lady in the garden department, who's name is Theo, if I was given the right name . Eventually I asked another salesperson if there is anyone else in the department who could assist. He said no, there are people in that department. I went to that department and was told once to wait for a quotation from another lady in the department. After a long while Theo came back and the two ladies spoke to each other (not me) One went one way and Theo went to stand at the counter in front of a PC, took out her cellphone and occupied herself with. The other lady came back walked right passed me and when I asked if she knew what and how much I needed. She pointed me back to Theo.

I asked them both who exactly was assisting me but it seems they were still deciding.

Eventually Theo walked me back to the information couter where she had left me before, and told me to go to the "yard counter" which she didn't even care to show me. She just pointed a finger to the other side of the warehouse. After finding the counter. I was told that they don't know what top soil and potting soil are and that I would need to go to the garden department.

I told the person that I had just been juggled back and forth from one salesperson to another then sent all the way to the yard counter, now it was back to the salespeople that don't want to help me.

I went back, left my stuff there and walked out. I didn't even want the stock that same day. I just wanted to pay for it. Is it so hard to take a customer's money, or is our money not good enough?

If anyone reads this, please recommend a better place in the East Rand to buy Topsoil (30-40 bags) and potting soil (10-20 bags)?