Builders Warehouse Newmarket

I purchased a JoJo water tank from Builders Warehouse Newmarket on the 4 Sep. My home was under 6km from the store, the delivery charge was R390. The most frustrated was getting them to give the delivery time for the 9 Sep. The day before the delivery date I phoned 8 times through the day with no one to assist or to return my many phone calls even though each time I left them with my name and cell number and the call centre staff promised to get back to me. When you phone *** your call goes through to a call centre, and not Builders Warehouse Newmarket so the people you phone do not know anything and cannot assist. The amount of dropped/cut phone calls was truly a waste of my valuable time too. On the day of delivery, I went early that morning physically to the Builders Warehouse Newmarket and got the time of delivery from the disorganised, arrogant staff. When the so called ‘new’ JoJo water tank was delivered it had so many scuffmarks, scratches it looked second hand :-( I complained to the driver who did not care. There is truth in that large businesses do not care about their clients.